Refund Policy

If for any reason you are not completely satisfied with your enrolment, please review the following policy carefully before submitting a request.

Eligibility for Refund

A refund request may be submitted within 7 days from the date of purchase, provided that:

• Less than 20% of the enrolled course content has been accessed or completed.
• No certificates of completion or downloadable resources have been generated or downloaded.
• The request is submitted through our official support channel at info@bioloom.edu.lk.

Non-Refundable Items

The following are strictly non-refundable:

• Courses where more than 20% of content has been accessed.
• Exam registration fees and certification fees.
• Downloadable study materials, past papers, or resource packs once downloaded.
• Subscription plans after the 7-day window has passed.
• Promotional or discounted enrolments purchased during special offers.
• Any courses or resources gifted or transferred from another account.

How Refunds Are Processed

Once we receive your refund request, our team will review and verify your eligibility within 3–5 business days. If approved, the refund will be initiated to your original method of payment.

Course Transfers & Exchanges

If you wish to transfer your enrolment to a different course of equal or lesser value, you may request a course exchange within 7 days of purchase, subject to availability. Please contact our support team to arrange this.

Technical Issues & Platform Problems

Please report any technical issues to info@bioloom.edu.lk with screenshots or a description of the problem.

Subscription Plans

For monthly or annual subscription plans, you may cancel your subscription at any time. However, the subscription will remain active until the end of the current billing cycle, and no partial refunds will be issued for unused days within that cycle.